The more neutral word to use is "critique". Critique really is the same as criticism, but it somehow remains separate in our collective minds (probably because it's French). Joking aside, I think it's because of being less common. People only use "critique" when trying to not offend somebody. That's why it remains neutral; it is used more neutrally than "criticism".
Try to give people a fair critique. Be positive along with negatives. And don't bring up pure negatives. Say how and why something didn't resonate with you and try to offer suggestions for improvement.
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